Terms and Conditions of Sale


Terms as quoted shall apply.  Shipments will be billed at the prices in effect at the time of shipment.  All orders are firm unless written cancellation permission is issued by Seller.  All orders are subject to acceptance by seller.  Accounts not paid within 30 days of invoice will be charged 1.5% per month interest and the account will be placed on Credit Hold.  All payments are required to be in USD.  Delinquent accounts will be processed with Dun and Bradstreet Collection Services.

Conditions of Sale:

All sales made by MPI America, LLC (hereinafter MPI) are subject to these conditions unless otherwise agreed to in writing by a duly authorized officer of MPI.  In all cases of conflict between these conditions and the requirements of the purchase order, these conditions shall prevail.


All written quotations are valid for 90 days from the date of issue.  MPI will honor pricing as specified in the quote.  In order to receive pricing specified in the quotation, the quotation must be submitted at the time of the order

Order Confirmations:

All orders will receive an order confirmation by MPI. All orders will be shipped as stated on the order confirmation unless a written correction is received at IPC within 12 hours of the sending of the order confirmation.


Prices, discounts, quotations, and specifications are subject to change without notice and will be applied as in effect at the time of shipment. All prices exclude all sales, use, occupational and other similar taxes, which will be either billed or assumed by the buyer.

Warranty and Liability:

Warranty may vary by Manufacturer: MPI shall not be held responsible for delay in shipments caused by Act of God, war, government ruling, civil disturbance, casualty, riots, strikes and labor disputes or any cause beyond its control. All products are certified to be free from external damage at time of shipment. The buyer shall report any noted damage within 24 hours of delivery to both MPI and the shipping agent. Please refer to product user manuals for full product specific warranty information.


All shipments are F.O.B. MPI, Woodstock, GA. IPC will make every attempt to follow the specified routing request for shipment. Otherwise, routing is subject to IPC’s choice.

Product Shortage:

All claims for product shortages must be made within day of receipt of the merchandise. Please call 770-321-1000 or fax claim to 770-321-1911, attention Operations Manager, or email sales@ipcusa.com.

Freight Claims:

If any shipment is received in damaged condition, your claim must be filed with the delivery carrier and noted on the freight bill before you accept your merchandise. Damage claims are the responsibility of the receiver.


Any Federal, State, Excise, or similar tax for which we may be liable on any sale will be charged to and paid by buyer. Buyer is responsible for furnishing a resale certificate prior to purchase.


All product returns must have prior authorization from MPI, 770-321-1000. All returns must be made within 30 days of the original purchase date.  Package goods securely in original package or reasonable substitute and mark the RMA number on the outside of the box. Collect shipments will be refused. Returned goods damaged due to inadequate return packaging may not receive full credit. All goods returned for reasons other than warranty are subject to a restocking fee.